Frequently Asked Questions
FAQ – General Information
We run an online booking system with live availability displayed at all times, 24h a day. Simply visit the product page of the tour that you are interested in and refer to the trip calendar. From there you can browse dates, available spots and book online. There is no need to call to reconfirm availability.
If you are not sure what Sea Experience is right for you, click here to see an overall calendar of all our tours. From there you can book online if you wish. Our cut-off for bookings is usually 1 hour before the trip so you can still book online late at night for tomorrow’s tours.
We live and breath the online booking process, hence we do not accept bookings over the phone. Simply visit the product page e.g. whale watching, South Stradbroke Island tour or our bus tour and refer to the trip calendar. From there:
o Select number of people
o Select date and time
o Click ‘book now’
o Select extras such as hotel transfers
o Complete details as prompted
o Enter promo code if you have one
o Complete booking
A conformation email will be sent followed by reminder emails as you come closer the booking date.
For an admin levy of only $5 per person, we will pick you up from your accommodation and drop you back after your tour. You can add the transfer on the checkout page when booking online. This service is available within the suburbs of Surfers Paradise, Broadbeach, Main Beach, Southport, Labrador, Biggera Waters, Runaway Bay and Paradise Point. For any locations outside these boundaries we suggest Uber or public transport.
We don’t have a shop front that is open every day. We run a very streamlined business overhead by trying to provide you all information online on our website and via email. Most of the time, you will find us at Runaway Bay Marina within the boat compound of Gold Coast Coast Dive Adventures. Our head office is located on Chevron Island, Surfers Paradise. If you need to see us in person please email us in the first instance via our contact page.
Yes, we do. Email us with what you have in ind and we will make it happen. We often have cooperate clients that use our tours as team bonding sessions but also families choose to book our entire boat or bus.
FAQ – Whale Watching Tour
Boarding and disembarking our vessel requires a certain level of mobility. Our boat is not wheel chair friendly however, we are happy to assist you should you nevertheless prefer to join our tour on a smaller vessel. We love to help. The minimum age for our guests is 12 years for legal reasons in regards to life jackets. Families with small children may be better suited to use one of the bigger whale watching boats such as Whales in Paradise or Spirit of the Gold Coast. Email us beforehand if you are unsure.
It is rare but it does happen that customers get a little splashed if seas are rough. It’s all part of the adventure. We provide courtesy spray jackets to everyone just in case and also recommend to not bring unnecessary items onto the boat that could get water damaged.
Our point of difference is that we run our tours on a smaller vessel to provide a more unique experience with a private tour feel. Our boat is a 6m rigid hull, sms-inflatable vessel with a shade canopy and seating for 8people. It is large enough to be seagoing and to feel safe on. It handles exceptionally well and is very fast and powerful. Once on board you will also get a jet boat like feel during the ride.
No but we have toilets at the marina so you will be able to visit the bathrooms just before we depart.
Be sun-smart. Wear long sleeved clothes, a hat and sunglasses. Thongs are fine as well as closed shoes. Feel free to bring a rain jacket but we have some as well for your convenience.
Just bring your happy self. We have drinking water, hot tea and some snacks but feel free to bring your own drinking bottle but we do ask to avoid glass.
We will meet in the car park of Runaway Bay Marine, right next to the boat ramp. Look out for a sign that has our logo on it and the writing ‘MEETING POINT’. Another landmark nearby is the Marina Office but please do not report to the marina office staff. We meet outside. If you arrive early please wait near the meeting point sign.
FAQ – South Stradbroke Island Tour
We have a series of amazing blog posts for you to explore, giving you insights about our amazing Eco Tours.
Boarding and disembarking our vessel requires a certain level of mobility. The tour involves walking along sandy tracks and along the beach however, you could stay on the boat whilst the group explores nature. The total distance to be walked is probably around 1-2km so really not that much.
Our boat is not wheel chair friendly. The minimum age for our guests is 12 years for legal reasons in regards to life jackets. Email us beforehand if you are unsure.
Our boat is a 6m rigid hull, sms-inflatable vessel with a shade canopy and seating for 8 people. It is large enough to be seagoing and to feel safe on. It handles exceptionally well and is very fast and powerful. Once on board you will also get a jet boat like feel during the ride. The small boat with little draft also allows us to berth at the shallow Currigee Inlet.
It is very rare as we are within the calm Broadwater and not the open ocean. We do provide courtesy spray jackets just in case.
No but we have toilets at the marina so you will be able to visit the bathrooms just before we depart. There are also toilets on South Stradbroke Island (Tipplers).
Wear comfortable clothes that you would wear for a relaxing beach walk and don’t forget sunscreen, hat, sun glasses and drinking water.
Our meeting point is in the car park at Runaway Bay Marina. Your online booking confirmation and reminder emails will contain detailed information including a map. As a hint, look out for the Marine Office but refrain from reporting to the marina office staff. We will meet outside, in front of the office building near the bot ramp.
Meeting & Departure Points
ADVENTURE BOAT DEPARTURES
247 Bayview St, Runaway Bay, Qld 4216 (inside the marina)
We meet within the car park at Runaway Bay Marina, next to the Marina Office but not inside the Marina Office. Look out for an A-Frame sign with our logo and the writing ‘MEETING POINT’. Please refrain from reporting to the Marina Office staff. If you are early, simply wait.
BUS TOUR DEPARTURES
Outside Q1 Resort & Spa, 9 Hamilton Ave, Surfers Paradise QLD 4217
We will pick you up in front of the main entrance of the Q1 tower. Please be on time as this is a 5min parking zone. Should we not find a park at the entrance, we will park just across the road. Look out for a minibus wrapped in fancy whale pictures and SEA the Gold Coast logo.